Age Assurance platform outage

Incident Report for Verifymy

Resolved

Status: Resolved.
Duration: 15 minutes

We experienced a major outage affecting our Age Assurance platform today. During this period, age verification services were unavailable, affecting all customers using our platform.

Our technical team identified the root cause and successfully restored full service.

All systems are now operating normally.

We sincerely apologize for any disruption this may have caused to your operations. We understand the critical nature of age verification services and the impact downtime can have on your business.

If you experienced any issues or have questions regarding this incident, please get in touch with our support team at incidents@verifymy.io.

We are conducting a thorough post-incident review to prevent similar occurrences in the future.
Thank you for your patience and understanding.

Posted Oct 30, 2025 - 16:00 GMT